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Shipping & Delivery - Frequently Asked Questions (FAQ)
How long does it take to ship my Elycura order?
How long does it take to ship my Elycura order?
We currently ship within the UK. Our team is working to expand delivery options further, and any updates will be shared on our website.
How long does delivery take?
How long does delivery take?
The delivery time is usually:
5-12 working days
Please note: In exceptional cases (e.g. high demand, holidays) delivery may be slightly delayed.
How much does shipping cost?
How much does shipping cost?
Most of our orders ship free of charge. If you’d like faster delivery, you can upgrade to our Fast Delivery + Lifetime Guarantee service for an additional fee.
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking link so you can track the status of your delivery at any time.
What should I do if my order is delayed?
What should I do if my order is delayed?
If your order hasn’t arrived within 15 working days, please contact us at help@elycura.com. Our support team will investigate with the carrier and arrange the best solution — either a replacement or a refund according to our policy.
Does Elycura ship worldwide?
Does Elycura ship worldwide?
Currently, Elycura ships within the UK and across Europe. We’re working hard to expand our delivery network so customers worldwide can enjoy our products soon.
